Tuesday, March 25, 2008

Minimum phone order?!

No one likes minimum orders, but for some businesses it's crucial to keep the operation running smoothly. Our minimum phone order is 150 dollars, now for some people this may seem outlandish but it really does help our office run better which in turn makes everyone happier.

During our busy seasons we get calls constantly, A third of them are just obvious questions that are answered on the site, another third is questions that can't be answered on the site, and the last third is orders. We have the minimum because if we take many small orders for 1 or 2 items it's very easy to screw those kind of orders up by miscommunication. Any sort of miscommunication over the phone means a wrong product is shipped and the little mistakes like that usually cost the most to fix. We implemented the minimum phone order after dealing with many people saying they received an order with an item they didn't want but told us they wanted. This is frustrating for everyone.

This is just a little view into the minds here at aachristmas.com, we want to make the best shopping experience available for the customers and be able to provide the best services available.

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Zach Broyles
All American Christmas Co.